Construction Team,

I know you ask for feedback about our vendors and I would like to share some information with you about Design Source Flooring (DSF).

Yesterday, we had a resident that was allergic to carpet and had moved all their household goods outside so we could remove the carpet and wax the VTC Tiles. Upon doing so, it was found that the VTC tiles underneath were in bad condition and we did not have time to repair them all by the end of the day. The decision was made to vinyl the entire home. I called DSF at noon and asked if they could vinyl the entire home that day. DSF was the only company that could step up and help us out in a pinch. They worked past 7:00 last night to take care of this resident and I couldn't thank them enough! The other vendors we contacted did not have enough product on hand, nor the man power available to complete the job the same day.

Today, we walked a rent ready home that is being shown on Monday. After having the carpets shampooed, there was an awful pet smell throughout the home and we had to make the decision to change out all the carpet.

Again, DSF was contacted and they immediately change their schedule to accommodate us and install the carpet so the home would be ready for the resident on Monday.

I just can't say enough about the customer service we received from DSF. They are very professional and ready to meet our needs at any given time. DSF installs 80% of our carpet and vinyl at Southern Plains and could easily handle 100% of our Flooring requirements. These guys are Awesome!

Thank You,